Terms and Conditions

We have modified these terms by separating the terms of service applicable to your access to and use of the Service through your Engini account from the terms of use applicable to Engini’s websites and forums (“Site”). The Engini Terms of Use for the Site remain available on the Site. Additionally, we have (1) incorporated the Engini Acceptable Use Policy as part of these Terms of Service, to set clear guidelines regarding the types of acceptable content and uses of the Service, (2) included a Confidential Information section to protect the confidential information of each party, (3) included a security and privacy section to provide relevant terms, and (4) re-orgnized the various sections under additional subheadings.

ThanKs for using the Engini Service! Please read these Engini terms of service (“Terms of Service”) carefully. These Terms of Service govern your access to and use of the Engini cloud- based application integration and data linKing technology services available, and any updates, upgrades, modified versions, extensions, improvements and derivative worKs of the foregoing (collectively, the “Service”). Engini, LTD is a Israeli corporation and in these Terms of Service, we will reference ourselves as “Engini” or “we”/“us”. By creating an account on the Service, accessing and/or using the Service, you irrevocably agree to these Terms of Service. These Terms of Service govern your use of and Engini’s provision of the Service. If you do not agree to these Terms of Service, you may not create an account on, access or use, the Service.

“You” means the entity you represent in accepting these Terms or Service or, if that does not apply, you individually. If you are accepting on behalf of your employer or another entity, you represent and warrant that: (i) you have full legal authority to bind your employer or such entity to these Terms of Service; (ii) you have read and understand these Terms or Service; and (iii) you agree to these Terms of Service on behalf of the party that you represent.

  1. User Account Registration

    1. Account Registration and Use License: In order to access and use all of the features of the Service, you are required to open an account (“User Account”) by registering with Engini. When you register for your User Account you must provide true, accurate, current and complete information (“Account Information”), and you agree to update the Account Information in order to ensure that it is current. Upon proper registration and opening of a User Account, and subject to all of the terms and conditions of these Terms of Service, Engini hereby grants to you the personal, non-transferable right and license to use the Service, solely for your own internal business purposes, until such time as either you or Engini elect to terminate such right in accordance with these Terms of Service.

    2. Eligibility: As an express condition of being permitted to open a User Account, you represent and warrant that you (i) have the legal capacity (including, without limitation, being of sufficient age) to enter into contracts under the law of the jurisdiction in which you reside, (ii) are not on a list of persons barred you from receiving services under

      U.S. laws (including, without limitation, the Denied Persons List and the Entity List issued by the U.S. Department of Commerce, Bureau of Industry and Security) or other applicable jurisdiction and (iii) are not a resident of Cuba, Iran, North Korea, Sudan or Syria.

    3. Credentials: Upon registration for a User Account, you will provide Engini with a user ID and password to access your account. You are responsible for maintaining the confidentiality of your password and for all of your activities and those of any third

      party that occur through your account, whether or not authorized by you. You agree to immediately notify Engini of any suspected or actual unauthorized use of your User Account. You agree that Engini will not under any circumstances be liable for any cost, loss, damages or expenses arising out of a failure by you to maintain the security of your password.

  2. Fees; Term and Termination

    1. Fees: Some features of the Service may only be accessed and used upon the payment of applicable fees (“Fees”). Fees may vary depending on usage in accordance with our current pricing policy available in the Service or on the Site. If you do not initially register for a version of the Service that requires the payment of a fee, you will nonetheless be permitted to use all of the features of the Service for the trial period expressly stated at the time you signed up for the trial period use of the Service (“Free Trial Period”). NOTWITHSTANDING ANYTHING CONTAINED HEREIN, ANY SERVICE PROVIDED DURING THE FREE TRIAL PERIOD IS PROVIDED “AS- IS” WITHOUT ANY REPRESENTATIONS, WARRANTIES OR INDEMNITIES.

      Upon the expiration of the Free Trial Period, you will only be able to access and use those features of the Service the use of which does not require the payment of a Fee, unless you subsequently upgrade to a paid version of the Service. All Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you are solely responsible for payment of all such taxes, levies, or duties, excluding only Israel.

    2. In every case, the charge for the product license will be applied the moment the customer’s account is created for the product, regardless of whether the customer purchased an annual/monthly license or a banK of hours.


    3. Refunds, Upgrading and Downgrading: Refunds are processed according to our fair refund policy. Any changes in your Service usage that result in any new, increase or decrease in Fees as specified in our current pricing policy available in the Service or on the Site, will be charged at the next billing cycle. There will be no prorating for downgrades in between billing cycles. Downgrading your Service may cause the loss of features or capacity of your User Account. Engini does not accept any liability for such loss.

    4. Cancellation and Termination by You: You are solely responsible for properly canceling your User Account. An email or phone request to cancel your User Account is not considered cancellation. Your cancellation will taKe effect only after approval from Engini representative in email, and you will not be charged again. Please note that we do not provide refunds for unused time in the last billing cycle.


    5. Termination and Suspension by Engini: Engini may terminate your User Account and/or these Terms of Service at any time and for any reason upon notice to you. We may also suspend our Service to you at any time, with or without cause. If we terminate your User Account without cause, we will refund a prorated portion of your monthly prepayment. We will not refund or reimburse you if we terminate your User Account for cause, including (without limitation) for a violation of these Terms of Service or the Acceptable Use Policy.

    6. Effect of Termination: Once your User Account is terminated, we may permanently delete your User Account and any or all User Content associated with it. If you do not log in to your User Account for 12 or more months, we may treat your User Account as

      “inactive” and permanently delete the User Account and all the data associated with it. Except where an exclusive remedy may be specified in this Agreement, the exercise by either party of any remedy, including termination, will be without prejudice to any other remedies it may have under these Terms of Service. All sections of these Terms of Service which by their nature should survive termination will survive, including without limitation, accrued rights to payment, use restrictions and indemnity obligations, confidentiality obligations, warranty disclaimers, and limitations of liability.

  3. Your Use of the Service and Restrictions

    1. Account and Use of Service: You may use your User Account for the Service only for lawful purposes, and only in accordance with these Terms of Service and Acceptable Use Policy. You acKnowledge that you have read, understand and agree to Engini’s Acceptable Use Policy located, which is hereby incorporated into and made a part of these Terms of Service by this reference.

    2. Acceptable Use: You shall not use or access the Service to: (i) advertise, promote materials or solicitation related to any product or service that is competitive with Engini products or services, including without limitation, the Service; (ii) transmit or transfer (by any means) information or software derived from the Service to foreign countries or certain foreign nations in violation of US export control laws, or (iii) to violate or attempt to violate the security of the Service or Engini’s or any third party’s system or networK security in any way. In addition, you agree not to, directly or indirectly: (A) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas or algorithms of the Service or any software, documentation or data related to or provided with the Service (“Software”); (B) modify, translate, or create derivative worKs based on the Service or Software; or copy (except for archival purposes), rent, lease, distribute, pledge, assign, or otherwise transfer or encumber rights to the Service or Software; (C) use or access the Service to build or support, and/or assist a third party in building or supporting, products or services competitive to Engini; (D) remove any proprietary notices or labels from the Service or Software; or (E) otherwise use the Service or Software outside of the scope of the rights expressly granted herein. You agree to use the Service and Software only for your own internal business operations, and not to transfer, distribute, sell, republish, resell, lease, sublease, license, sub-license or assign the Service or use the Service for the operation of a service bureau or time-sharing service.

    3. Your Use of The Service to Send Communications: You acKnowledge that (a) you exclusively are responsible for and control the timing, content, and distribution of all telephonic or electronic communications made or initiated to any person or entity in connection with your use of the Service, and (b) any such communications are made or initiated only as a result of your actions. You further warrant that all telephonic or electronic communications made or initiated in connection with your use of the Service comply with all applicable foreign and US federal or state laws and regulations, including without limitation the Telephone Consumer Protection Act, before you maKe or initiate any telephonic or electronic communication through the Service.


    4. Your Responsibilities: You are responsible and liable for all uses of the Service under your User Account and associated User Account credentials, including without limitation, compliance with all applicable laws and regulations and third party terms.

    5. Export Controls: You hereby represent and warrant that (i) you understand and acKnowledge that components of the Service may be subject to export, re-export and import restrictions under applicable law, (ii) you will not use the Service in a manner that violates the U.S. Export Administration Act of 1979 and the regulations of the U.S. Department of Commerce, and (iii) you are not located in, under the control of, or a national or resident of any country to which Israel has embargoed goods.

  4. Our security and data privacy practices

    1. Data Privacy: Engini’s Privacy Policy is located at https://engini.io/privacy-policy which is hereby incorporated into and made a part of these Terms of Service by this reference.

    2. Data Processing Addendum: If you are a paying subscriber to the Service, to the extent that Engini processes any Personal Information (as defined in the DPA) contained in User Content that is subject to the Data Protection Legislation (as defined in the DPA), on your behalf, in the provision of the Service, which are hereby incorporated by reference, shall apply and the parties agree to comply with such terms.

    3. Standard Contractual Clauses: To the extent that Engini processes any personal data subject to the European Union General Data Protection Regulations (“GDPR”) and you are the data exporter, your agreeing to these Terms of Service shall be treated as signing the Standard Contractual Clauses and their Appendices attached to the DPA for purposes of any transfer of personal data subject to GDPR in connection with the Service.

    4. Security: We implement and maintain physical, technical and administrative security measures designed to protect the Service and User Content from unauthorized access, destruction, use, modification or disclosure at a level not materially less protective than as described in the Security at Engini page.

    5. Engini Extended Team: We may leverage our employees, those of our corporate affiliates and our contractors (the “Engini Extended Team”) in exercising our rights and performing our obligations under these Terms of Service. Engini Extended Team does not include any Third Party Services (defined below in Section 6) or their employees or contractors. We will be responsible for the Engini Extended Team’s compliance with our obligations under these Terms of Service.

  5. Terms that Apply to Your Data

    1. Your Data: You will retain ownership of any data, information or material originated by you that you transmit through the Service (“User Content”) – for example, User Content from your accounts with Third Party Services that passes through the Service. By transmitting User Content through the Service, you hereby grant to Engini worldwide, non-exclusive, limited term license to access, use, process, copy, distribute, perform, transmit, export and display User Content and to access your User Account, as reasonably necessary: (i) to provide, maintain, operate and update the Service and to provide customer support for the Service, (ii) to prevent or address service, security, support or technical issues, or (iii) as required by law.


    2. Your Posts: The Service may include functionality that permits users to post, upload or transmit content in a manner that is intended to be viewed by other users (“Your Posts”). Your Posts exclude User Content. By submitting Your Posts to the Service, you hereby grant to Engini a perpetual, irrevocable, royalty-free, worldwide, non- exclusive right and license, including the right to grant sublicenses to third parties, to use, reproduce, publicly display, publicly perform, prepare derivative worKs from and

      distribute Your Posts for any purpose. Engini may exercise all copyright, publicity and moral rights, in any media, with respect to Your Posts.


    3. Your Data Compliance Obligations: You shall be solely responsible for the accuracy, quality, content, transmission and legality of User Content and Your Posts, and any actions triggered by User Content. You represent and warrant that (i) you have obtained all necessary rights, releases and permissions to transmit User Content through the Service and for any actions triggered by User Content, post Your Posts on the Service and to otherwise have User Content and Your Posts used as described in these Terms of Service, (ii) User Content, Your Posts and their transmission, processing, posting and use as you authorize in these Terms of Service will not violate any laws or regulations, the Acceptable Use Policy or any Third Party Services terms, and (iii) none of Your Posts will constitute obscene, pornographic, indecent, profane or otherwise objectionable material.


    4. No Prohibited Sensitive Personal Data: In addition you may not access or use the Service to post, upload or transmit, or incorporate any data that is subject to heightened privacy and security requirements by law or regulations or applicable Third Party Services terms, including, without limitation, any financial or medical information of any nature, any sensitive personal information (e.g., government issued numbers, driver’s license numbers, birth dates, personal banK account numbers, passport or visa numbers, credit card numbers, passwords and security credentials), or any special categories of personal data under GDPR.


    5. Enforcement: Engini reserves the right, but does not undertaKe the obligation, to monitor the Service and to investigate and taKe appropriate legal action against any party that uses the Service in violation of applicable law, these Terms of Service or the Acceptable Use Policy. Engini reserves the right to accept, reject or modify any User Content or Your Posts but assumes no liability based on its acceptance, rejection, modification or failure to modify any User Content or Your Posts.


  6. Proprietary Rights and Improving the Service

    1. Engini Service: The Service is made available on a limited access basis, and no ownership right is conveyed to you. We and our licensors have and retain all right, title and interest, including all intellectual property rights, in and to the Service, including all modifications, updates, upgrades, extensions, components and all derivative worKs to the Service. All our rights not expressly granted under these Terms of Service are hereby retained.

    2. Suggestions: From time to time at your sole discretion, you may choose to provide suggestions, enhancement requests, recommendations or other feedbacK related to the Service (“Suggestions”) to us. You hereby grant to Engini a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual license to use or incorporate any Suggestions into the Service and/or other Engini products, services or offerings.

    3. Improving the Service: Notwithstanding anything to the contrary set forth herein or otherwise, Engini will have the right to collect and analyze data and other information relating to the provision, use or performance of the Service and related systems and technologies (including information concerning the use of User Account and data derived therefrom), and to aggregate and/or de-identify all such data and information. Engini will be free at any time to: (i) use such information and data to improve and enhance the Service; and (ii) disclose such data in aggregate or other de-identified form in connection with its business.

    4. TrademarKs: Engini, The Engini Logo and all Engini product names are trademarKs and services marKs of Engini (collectively “Engini TrademarKs”) and third party logos and product names are trademarKs and service marKs of third parties (collectively “Third Party TrademarKs”) and nothing in these Terms of Service shall be construed as granting any license or right to use the Engini TrademarKs without Engini’s prior written consent or the Third Party TrademarKs. You hereby grant Engini the right to identify you as a customer of Engini and to use your logo and/or trademarK for that purpose.


  7. Linked Third Party Services

    The Service may contain linKs to and integrations with third party websites, applications and services (“Third Party Services”), and you agree that Engini provides linKs to and integrations with such Third Party Services solely as a convenience and has no responsibility for the content or availability of such Third Party Services, and that Engini does not endorse such Third Party Services (or any products or other services associated therewith). Access to any Third Party Services linKed to the Service is at your own risK, and Engini is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on such Third Party Services. Your use of such Third Party Services will be subject to the terms applicable to each such Third Party Services.

    You may not post a linK that directs users to any content or information that would constitute a violation of these Terms of Service or any terms applicable to such Third Party Services.

  8. Representations and Warranty

    1. Mutual Warranties.

      Without limiting any other representation, warranty under this Agreement , each party hereby represents and warrants to the other party that: (i) it has the full power and authority to enter into this Agreement; (ii) this Agreement is a valid and binding obligation of such party; (iii) it will use industry standard measures to avoid introducing viruses, malicious code, or similar harmful materials into the Engini Platform; and (iv) it has obtained and shall maintain throughout the Term of this Agreement all necessary licenses, authorizations, approvals and consents to enter into, exercise its rights and perform its obligations hereunder in compliance with all applicable laws, rules and regulations.

    2. Engini Warranties.

      1. Engini represents and warrants that during the Subscription Term, the Engini Platform (including any WorKflows and Connectors created by Engini) will function in accordance with the Documentation in all material and applicable respects; the exclusive remedy for a violation of this warranty shall be for Engini to correct the non-conformance within thirty (30) days from the date Engini receives written notice

        of such non-conformance, or if Engini cannot substantially fix the Engini non- conformance in a commercially reasonable manner, Account Holder may terminate the applicable Order Form and Engini will issue a refund for any unused, pre-paid fees following the effective date of the termination.

      2. Engini represents and warrants that it has all title and license required to provide the Engini Platform and that the Engini Platform will not and does not infringe or misappropriate any third party’s intellectual property rights; the exclusive remedy for a violation of these warranties is indemnity as described in Section 9(b) (Indemnification by Engini).

      3. Engini represents and warrants that any Professional Services will be provided in a professional and worKmanliKe manner in conformity to industry standards and in

        accordance with the specifications in the SOW; the exclusive remedy for a violation of this warranty shall be for Engini to correct the non-conformance within thirty (30) days from the date Engini receives written notice of such non-conformance, or if Engini cannot substantially fix the non-conformance in a commercially reasonable manner, Account Holder may terminate the applicable SOW and Engini will issue a refund for any unused, pre-paid fees of the SOW following the effective date of the termination.

    3. Warranty Disclaimer.






  9. Limitation of Liability


    “Excluded Claims” means (i) any amounts owed by you under Fees, (ii) your indemnification obligations in these Terms of Service, and (iii) any claims that may not be capped or limited under applicable law. The parties agree that the waivers and limitations specified in this Section 8 apply regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise and will survive and apply even if any limited remedy specified in these Terms of Service is found to have failed of its essential purpose.

  10. Indemnification

    1. Indemnification by Account Holder. Account Holder shall defend, indemnify and hold harmless Engini, its Affiliates and each of its and its Affiliates’ officers, directors, agents and employees from all claims, demands, proceedings, or suits brought by an unaffiliated third party (i) alleging that any Account Holder Data, or the WorKflows or Connectors or any other application related data created by Account Holder infringe or misappropriate such third party’s intellectual property rights, proprietary rights or any applicable law, or (ii) arising from Account Holder’s use of the Engini Platform in violation of this Agreement, the Documentation, or applicable law. Account Holder will pay any costs and damages attributable to such claim that are finally awarded by a court against Engini or agreed to pursuant to a settlement agreement.

    2. Indemnification by Engini. Engini shall defend, indemnify and hold harmless Account Holder, its Affiliates and each of its and its Affiliates’ officers, directors, agents and employees from all claims, demands, proceedings, or suits brought by an unaffiliated third party alleging that the Engini Platform (excluding the Account Holder Data, and the Recipes or Connectors created by Account Holder or any

      third party) infringes or misappropriates the intellectual property rights or proprietary rights of such third party. Engini will pay any costs and damages attributable to such claim that are finally awarded by a court against Account Holder or agreed to pursuant to a settlement agreement.

      1. If an infringement or misappropriation claim covered under this section is made or threatened, Engini may, in its sole discretion: (A) replace or modify

        the Engini Platform with a non-infringing alternative having substantially equivalent capability; (B) procure the right for Account Holder to continue its use of the Engini Platform; or (C) notwithstanding Engini’s

        indemnification obligation hereunder, terminate this Agreement without penalty and refund any unused, prepaid fees for the remainder of the unexpired Subscription Term to Account Holder.

      2. Engini shall have no liability under this section to the extent that any third-party claims described herein are based on (A) use of the Engini Platform in a manner that violates this Agreement or the Documentation, or the instructions given to Account Holder by Engini; (B) any information, technology, materials or data (or any portions or components of the foregoing) not created or provided by Engini;

        (C) any portion of the Engini Platform that was modified after delivery

        by Engini; (D) combination of the Engini Platform with other Third-Party Applications, products, processes, materials or other technology not provided by Engini (where the claim arises from or relates to such combination); or (E) where Account Holder continues the allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement.



    3. Indemnification Procedure. These indemnification obligations are contingent upon the party seeKing indemnity: (i) promptly giving the indemnifying party written notice of the claim, provided that the failure to do so does not relieve the indemnifying party of its obligations herein except to the extent that the indemnifying party is prejudiced by such failure to give notice; (ii) giving the indemnifying party sole control of the defense and settlement of the claim, except that the indemnifying party may not settle any claim

      without the indemnified party’s prior written consent (not to be unreasonably withheld); and

      (iii) giving the indemnifying party all reasonable assistance in the defense and settlement of the claim (at the indemnifying party’s sole expense), provided that the indemnified party may, at its own expense, retain counsel to independently evaluate the infringement claim(s).

  11. Confidential Information

    (a) Confidential Information: Each party (“Disclosing Party”) may disclose “Confidential Information” to the other party (“Receiving Party”) in connection with the Service, which is anything that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, as well as non-public business, product, technology and marKeting information. If something is labeled “Confidential,” that’s a clear indicator to the Receiving Party that the material is confidential. Notwithstanding the above, Confidential Information does not include information that (a) is or becomes generally available to the public without breach of any obligation owed to the Disclosing Party; (b) was Known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (c) is received from a third party without breach of any obligation owed to the Disclosing Party; or (d) was independently developed by the Receiving Party.

    1. Protection and use of Confidential Information: The Receiving Party will (a) taKe at least reasonable measures to prevent the unauthorized disclosure or use of Confidential Information, and limit access to those employees, affiliates and contractors who need to Know such information in connection with the Service; and (b) not use or disclose any Confidential Information of the Disclosing Party for any purpose outside the scope of the Service and these Terms of Service. Nothing above will prevent either party from sharing Confidential Information with financial and legal advisors; provided, however, that the advisors are bound to confidentiality obligations at least as restrictive as those in the Contract.


    2. Compelled access or disclosure: The Receiving Party may access or disclose Confidential Information of the Disclosing Party if it is required by law; provided, however, that the Receiving Party gives the Disclosing Party prior notice of the compelled access or disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the access or disclosure. If the Receiving Party is compelled by law to access or disclose the Disclosing Party’s Confidential Information, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing access to such Confidential Information as well as the reasonable cost for any support provided in

    connection with the Disclosing Party seeKing a protective order or confidential treatment for the Confidential Information to be produced.


  12. Additional Services

    1. Engini Teams and Engini Companies Accounts: If your subscription to the Service is for the Engini Teams or Engini Companies pacKage of the Service (each a “Team Account”), the following additional terms apply: Each Team Account will have an administrator who can accept or remove Team Account members. By agreeing to join a Team Account, you acKnowledge that (i) your identity, including name, email address, and avatar (if any), will be disclosed to other Team Account members, and the Team Account administrator will also have access to your tasK usage, and (ii) your User Content will be viewable by all Team Account members. You will have the option to share with other Team Account members any integrations you have created and/or any Third Party Service with which you have connected. If you share an integration, all Team Account members can view and edit such integration. If you share a Third Party Service with which you have connected, all Team Account members will have read/write access to the data associated with such Third Party Service.

    2. Developer Platform: In addition to these Terms of Service, if you use the Engini developer platform to create additional features for the Service that leverage your application programming interfaces.

  13. Location of the Service and Your Use

    Engini operates or controls the operation of the Service from a cloud service located in Europe. In addition, the Service, User Content and Your Posts may be accessed, mirrored and/or managed from various locations outside Israel.

  14. Notices

    Engini may give notice applicable to Engini’s general Service customer base by means of a general notice on the Service portal, and notices specific to you by electronic mail to your email address on record in your User Account or by written communication sent by first class mail or pre-paid post to your address on record in your User Account. You are responsible for ensuring that your contact information is accurate and up to date in your User Account. If you have a dispute with Engini, wish to provide a notice under these Terms of Service, or become subject to insolvency or other similar legal proceedings, you must promptly send written notice to Engini at Engini, LTD, HaSmadar 31, Carmey Katif 7959800, Israel.

  15. Modifications to Terms of Service

    Engini expressly reserves the right to modify the Terms of Service at any time in its sole discretion by including such alteration and/or modification in these Terms of Service, along with a notice of the effective date of such modified Terms of Service. If a revision meaningfully reduces your rights, we will use reasonable efforts to notify you (by, for example, through your User Account or in the Service itself). To the extent you have purchased a subscription to the Service, the modified terms will be effective as to such subscription Service upon the earlier of (i) your next subscription renewal, or (ii) your acceptance of the modified Terms of Service by clicking “Accept” (or similar button or checkbox) at the time you are presented with the modified Terms of Service. If you object to the updated Terms of Service, as your exclusive remedy, you may choose not to renew,

    including cancelling any terms set to auto-renew. In all other cases, any continued use by you of the Service after the posting of such modified Terms of Service shall be deemed to indicate your irrevocable agreement to such modified Terms of Service.

  16. General

These Terms of Service and the policies or terms expressly referenced and incorporated into these Terms of Service, (e.g. the Acceptable Use Policy) constitute the entire agreement and understanding between the parties concerning the subject matter hereof, notwithstanding any different or additional terms that may be contained in the form of purchase order or other document used by you to place orders or otherwise effect transactions hereunder, which such terms are hereby rejected. Neither party may assign these Terms of Service without the prior written approval of the other, such approval not to be unreasonably withheld or delayed, provided that such approval shall not be required in connection with an assignment to an affiliate or to a successor to substantially all of such party’s assets or business related to these Terms of Service. These Terms of Service supersede all prior or contemporaneous discussions, proposals and agreements between you and Engini relating to the subject matter hereof. If any provision of these Terms of Service is held to be invalid or unenforceable, the remaining portions will remain in full force and effect and such provision will be enforced to the maximum extent possible so as to effect the intent of the parties and will be reformed to the extent necessary to maKe such provision valid and enforceable. No waiver of rights by either party may be implied from any actions or failures to enforce rights under these Terms of Service or the Acceptable Use Policy. These Terms of Service and the Acceptable Use Policy are intended to be and are solely for the benefit of Engini and you and do not create any right in favor of any third party. These Terms of Service will be governed by and construed in accordance with the laws of the State of Israel, without reference to its conflict of laws principles. The Uniform Computer Information Transactions Act will not apply to this Agreement. All disputes arising out of or relating to these Terms of Service will be submitted to the exclusive jurisdiction of a court of competent jurisdiction located in Tel Aviv, Israel, and each party irrevocably consents to such personal jurisdiction and waives all objections to this venue.

  1. Definitions


    Engini Support Agrement

    • Business Hour: means each hour during a Business Day.

    • Business Day: means 8:00 AM to 5:00 PM (Israel Time) on a Sunday to Friday, excluding local public holidays.

    • Error: means any Severity Level S1 to S4 error, each as defined in the Error Severity Definition Table below.

    • Product: means either Software or Cloud Offerings, as applicable to Customer’s Subscription.

      Engini will provide support for its platform and product features in accordance with the severity of the issue. The table below provides a summary of the different severity levels.

      Error Severity Definition Table

      Severity Level



      System Outage

      Production system outage

      This includes the following scenarios:



      Key Functionality Impaired; No Workaround

      The reported issue affects Key functionality and/or causes some performance degradation, and no worKaround is available. Other product features are still functional.


      Moderate Impact with Workaround

      Issue has moderate or minor impact on usage, and product remains functional. This category may include provisioning/change management requests, enhancement requests, common

      how-to questions, and any product issues with a viable worKaround.


      Minor Impact

      Includes minor, cosmetic, or documentation-related issues, and enhancement requests that are not time-sensitive. There is no impact on the product’s existing features.

      • Product in production environment is unusable and is severely impacting other critical business functions, and no worKaround is available.

      • Outage of Engini’s Cloud Offerings is leading to service interruptions to production versions of APIs exposed on the platform.

  2. Error Designation

    Engini’s support personnel will (a) verify Customer detected Errors, provided that the Errors can be recreated with an unmodified version of the Software and (b) the severity of the support request and whether the support request is a Severity Level S1 error, a Severity Level S2 error, a Severity Level S3 error, a Severity Level S4 error or not an Error.

  3. Error Response

    Upon receipt of notice of an Error, Engini shall assign appropriate technical personnel to the issue and provide Customer with acKnowledgment that it has received such Error notice (such actions together, a “Response”). Engini will provide Customer with a Response to each incident in accordance with the table below. Engini will use commercially reasonable efforts to promptly resolve each incident. Actual resolution time will depend on the nature of the incident and the resolution. A resolution may consist of a fix, worKaround or other solution in Engini’s reasonable determination.

    Support Plan & Hours

    Response Times


    Support Hours





    Standard / Pro

    8:00 AM to 5:00 PM


    4 hours

    8 hours


    Business Days


    Business Days


    24 X 7 X 365

    1 hour

    4 hours


    Business Days


    Business Days


  4. Conditions for Providing Support

    Engini’s obligation to provide Support is conditioned upon the following: (a) Customer maKes reasonable efforts to correct the Error after consulting with Engini; (b) Customer provides Engini with sufficient information and resources to correct the Error either at Engini’s customer support center or via remote access to Customer’s site, as well as access to the personnel, hardware, and any additional software involved in discovering the Error; (c) If the Error is related to Engini’s OPA – Customer promptly installs all Minor releases; and (d) Customer procures, installs and maintains all equipment, telephone lines, communication interfaces and other hardware necessary to operate the Product.

  5. Cloud Offerings Exclusions

The following are excluded from Engini Support and Maintenance obligations: (i) support for software which has been subject to unauthorized modification by Customer or a Customer User; (ii) failure of, or issues arising from, computing or networKing hardware, or equipment or programs under the control of Customer; (iii) negligent or intentional misuse of the Cloud Offerings by a Customer User (e.g., flooding the system with automated emails; and (iv) custom integration scripts that use the Engini APIs, unless affected by a change in the core Cloud Offerings that had not been communicated to Customer with at least seven (7) days’ notice of the change. Customer may elect to use certain billable consulting services (“Consulting Services”) in order to resolve issues associated with Excluded Services. Such

Consulting Services may require that Customer complete a networK assessment and/or provide Engini with access to the Customer networK, as needed, in order to diagnose the issue.

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